Home > Special Warranty

Thank you for working with BROS, although we emphasize on quality and service a lot, problems may happen sometimes. It's hard for all who can make sure that there will be no problems, but we can make sure if problems happen on our responsibility, we will ensure your interests, not let you lose any, if on your responsibility, we will try to reduce your loss. BROS is pursuing your 100% satisfaction.

 

The warranty period starts on the date of products arrival at customers’ warehouse, we require you share with us the date and status timely, no late than three months, and the warranty time refers to products warranty in BROS’ site www.BROSled.com or instructions. 

 

The following procedures required:

For warranty service, please contact your sales representatives, if you have any difficulty, please contact BROS management: BROS@BROSled.com (reply in 24 hours).

Warranty claims only applies when the products have been properly wired, installed and operated in suitable condition, and the products should not have altered or modified in any way.

A valid proof and a detailed description for the failed products are required, which can be photos, videos, or test report, etc. 

 

100% BROS warranty service on our responsibility:

If products quality problem, products will be replaced freely, including the shipping cost, not including the import tax if happens. 

If sending the wrong/less products, the right/rest products shall be sent again immediately without any cost for customers, not including the import tax if happens. Customers should help us to solve the wrong products together.

If customers do not accept the products received without checking any samples before placing order, products value can be refund for the next order, we will be responsible for the back way shipping cost, customers should give suggestion of the best shipping way.

 

BROS warranty service on your responsibility:

To some extent, the replacing accessories only can be provided for free, and any technical assistance is available at any time. Any shipping cost, import tax or other cost is on your charge.


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