Home > Customer Care > FAQs

Customer Care

How Does BROS Secure Your Privacy?

BROS site www.BROSled.com has been approved the SECURE SITE by Godaddy.com and SiteLock. 

Secure Site by GoDaddy.com, this web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

SiteLock, verified spam-free, verified malware-free, the global leader in website security, protects you from hackers, spam, viruses, and scams, removes malware, and provides PCI Compliance.

SSL Certificate by GoDaddy.com, SSL stands for Secure Socket Layer. SSL Certificate, secure BROS data & transactions. It might sound complex, but it's really not. SSL Certificates validate www.BROSled.com website's identity, and encrypt the information visitors send to, or receive from site. This keeps thieves from spying on any exchange.


What are the advantages of switching to LED?

The advantages of switching to LED are numerous. Here are just some of the benefits: LEDs use much less electricity than other bulbs, have extremely long rated lives, produce very little heat, do not emit UV or infrared, contain no mercury, are resistant to shock and vibration, and can operate effectively in extremely cold environments.


How do LEDs produce light? 

In the middle of the LEDs there is an N-type and a P-type semiconductor. The N-type has electrons and the P-type has holes. The holes and electrons rapidly cross the gap and then merge together. As they combine, it produces photons which in turn produces particles of light.


How do I Find a Product on your Site?

We have product filter, keyword search and category indexes for LED Light on our website www.BROSled.com.


Why are there so many same product images in BROSled.com?

Each part number, each product name, is the specific one item, unique, in order to save time for checking and confirming item specifications, and to make more efficiency for you and BROS. You can click the filter to identity your items easily and quickly. Or you can input your words directly for search in the search box. 


How can I Get the LED Light Price and Make an Order?

Submit your interests from Your Inquiry, or send inquiry through Inquiry Cart in each product page directly, or mail us to led@BROSled.com, or call us on 0086-13316160087, or contact us through any Instant Chat. You will get reply and price offer in 24 hours, then confirm to us with your order quantity and shipping details, we will issue the invoice with shipment advice on your interests. Make payment according to the invoice, lastly keep contact with us to get the delivery notice. 


How can I Make Payment?

There are few methods, by International T/T Bank Transfer, L/C(issue before checking), O/A, Western Union, PayPal, Money Gram, etc. For your security, please only refer to the BROS bank account in the invoice with signature and BROS company stamp. Any doubts, or If you are required for payment without our signature and BROS company stamp, please stop the payment and call your sales representative or BROS management by WhatsApp/Telephone: 0086-13316160087 for further confirmation.


How can I Track My Order?

Sign in your account, or register a new account, then you can get the order tracking and see more details about your order from our My Orders, or you can contact your sales representative directly.


What are your Shipping Cost & Delivery Schedule?

Varies by what is ordered and method of shipment desired. You can contact our sales representative for quotes and delivery schedule. Normally, our delivery schedule will be one week for Air Shipment, 2 weeks for LCL Shipment, 4 weeks for FCL Shipment.


Where can you Ship? Can you Accept Appointed Shipping Forwarder?

We can arrange shipment world widely, our shipping network can cover North America, South America, Europe, Middle East, Africa, Asia, for some countries, we can have door-to-door service for sea shipment. And we accept appointed shipping forwarder.


How can I Get Contact with Manager?

BROS management contact mail: BROS@BROSled.com (reply in 24 hours) and WhatsApp/Telephone: 0086-13316160087.


Do I have Warranty? 

Yes, please refer to BROS Warranty for details for all our LED Lighting products. 


What do I do if I can't Remember My Password?

Click Forget Your Password in SIGN IN, follow the guidelines.



BROS