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BROS Warranty




BROSintl® Warranty Service.pdf

Thank you for working with BROS(short of BROS International Co., Limited below), although we emphasize on quality and service a lot, mistakes/problems may happen due to some specific condition. It's hard for all who can make sure that there will be no mistakes/problems, but we can make sure if mistakes/problems happen on our responsibility, we will ensure your interests, not let you lose any, if on your responsibility, we will try to reduce your loss. BROS is pursuing your 100% satisfaction.


Warranty Period

The warranty period starts after 30 days of orders arrival at BROS partners’ warehouse, in this case making sure that BROS partners can offer enough free warranty to their customers, we require you share with us the date and status timely, no later than 30 days, and the warranty time refers to products warranty in BROS’ official site BROSled.com or stated in signed invoice. For any late notice, if warranty happens, the period will be finalized by BROS according to regular shipping time, thank you for your cooperation.


Warranty Clauses

For warranty service, please contact your sales representatives, if you have any difficulty, please contact BROS management: BROS@BROSled.com (reply in 24 hours)

Warranty claims only applies when the LED lighting products have been properly wired, installed and operated in suitable condition, and the products should not have altered or modified in any way.

A valid proof and a detailed description for the failed products are required, which can be photos, videos, or test report, etc.


1)         100% BROS warranty service on our responsibility

If defective products, products failure or products quality problem, products will be replaced freely, including free shipping from China to your destination, excluding the import tax, custom cost and other cost if happens, (due to no standards charge for all world countries, BROS will not bear any import tax, custom cost and other cost).


If sending the wrong/less products, the right/rest products shall be sent again immediately without any cost for customers, excluding the import tax, custom cost and other cost if happens, if replacing wrong products, cost of shipping, custom and tax on BROS. We highly appreciated that customers help us to solve the wrong products.


If lost packages, in the unfortunate circumstance that a package is lost or delayed by carrier/agent, BROS will work on customer's behalf to locate the packages. Please note that due to different carriers/agents' follow-up policies, this may take up few days to complete. For packages with high value, we do suggest secured by insurance. If packages finally lost from carriers/agents, BROS will arrange new order again, ship to you, no extra charge for you. We're so sorry to cause delay to you in this case that is out of our control.


If customers do not accept the products received without checking any samples before placing order, products value can be refund for the next order, we will be responsible for the back way shipping cost, customers should give suggestion of the best shipping method or find other solutions together. And please obey BROS sales representatives' advice on each order, if problem caused on not following our advice, BROS will not accept any refund, but we will find solutions for you with our expertise.


2)         BROS warranty service on your responsibility

To some extent, products failure caused by you, BROS will try to provide free replacing accessories or parts to you, and full technical assistance available all the time. Any shipping cost, import tax or other cost is on your charge. For the replacing accessories and parts that we cannot provide free of charge, due cost will be issued to you.


Thank you again for cooperating with BROS, we're pursuing your 100% satisfaction.